Refund / Returns
- Our policy lasts 14 days from the date of receiving the product. If 14 days have gone by since you received the product, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Procedure to place return request
- You can e-mail us to firstname.lastname@example.org with in 3 to 4 days from date of delivery.
- Please mention Order number in subject line to help us quickly process your returns.
- We will initiate return pickup and send return shipping label to your mail. Our Agent will come to collect the shipment (Our Agent pick up will be done all over India where 90% of pin-codes are in service).
- Agent pickup will be attempted only once between 2:00 PM to 5:00 PM on the same day of pickup label generated.
- Note: If the shipping labels are not pasted and displayed on shipment during the pickup. Penalty of Rs 500 will be deducted from your refundable amount.
- Shipment must be kept ready before our Agent Pickup is attempted.
- If return pickup is not available in your pin-code area, we request you to return the shipment through any courier to us.
- Your refund amount will not include any shipping charges or for/against any promotional vouchers used at the time of order.
How are items packaged?
- Please repack the products as per the original packing.
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
- We will mail the return shipping label. Take the print out and paste it on the parcel
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, then your refund will be processed, and a credit will automatically be applied to your Bank account, within a certain amount of days.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- If the shipping labels are not pasted and displayed on shipment during the pickup
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: GSTIN: 36ACCPK0338F1Z1 - 23-70/A, NETAJI NAGER, GADDI ANNARAM Hyderabad Telangana IN 500035.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.